I dont know should write bout this or not.
It was one fine day in the office. Suddenly I lost my appetite, but my tummy was empty. I had headache. And fatigue. Wandered around to find something that can fill my tummy as well as reduce the fatigueness.
I found a kiosk selling something nice, and probably nice to eat.
The food displayed was sooo tempting and it has little description on each type. But my head was so numb to think more.
"I would like to have this one"
"How many you want?"
"One"
Then I terperasan pulak another object yang menarik.
"Cop, this one…"
"HOW MANY DO YOU WANT HA???" with the voice that really shook my heart. Rasa sakit kepala terus hilang tang2 tu.
If I wasn’t that tired and fatigue, and nak cepat2 balik to take a quick nap, I would say to her "COuld you be a little bit polite? I am your customer!".
Macamla i takde duit nak bayar. She treated me like i am a peminta sedekah yang terjejer2 air liur bila tengok makanan sedap2 di restoran mahal. Please lah. I can even buy all your stuffs by cash. Or maybe your stall pun. Geram haku! Tapi i tak marah sebab i was too tired to layan.
I don’t know why our salesgirls and cashiers, most, MOST of them are very… you know lah. Kita pun hilang mood nak bayar bila muka masam mencuka. Tolonglah, I know you’re also makan gaji like me, and you’re not paid to smile to the customers or treat customers like kings, but being human, what’s wrong if you just SMILE?
It was a day when I am in the queue, a guy asked the cashier, "Dik boleh minta tolong tak?" the salesgirl with muka stone "tolong senyum sikit bleh?".
Yes we (the seller) have right to bengang if the customer banyak songeh, or when you’re busy. But it was only me and, is buying additional items considered as banyak songeh?
Talking about etiquette, as a lady in business, facing many types of customer is my bread and butter. Being me, I don’t mind accepting any kind of etiquette, but I think I should share about this, since out there are many types of persons those have different kind of ‘fussiness’.
Email Etiquette, try to not sending:
1. Email without any introduction. Tak ada apa-apa, tiba-tiba je .. "BERAPA RINGGIT NI?". What ringgit? What ‘ni’? Please be precise on what you want, because I am not a mind-reader.
2. Using ‘Kindly please…’. Maybe you’re trying to be kind, but the word KINDLY is not appropriate to be used in the first email. KINDLY is to send a message such ‘tak paham-paham ke?’, as in the second email to remind the person. Many of us use this word incorrectly. Some people might piss off with the word ‘kindly’, as if lembab sangat diorang tu.
3. Email with no greeting. Being me, I don’t mind if you don’t greet me, ‘Dear Puan’, ‘Dear Lyna’ ke apa-apa ke. But there are people who take this very seriously. Greet with a simple ‘Hai’ or ‘Assalamualaikum’ is enough to send a warm message to the receipient. They are human too, not robots.
Don’t you aware that our society is lacking of respect? How many time you apologize when tersenggol others masa berjalan2? Paling banyak ialah kedengaran bunyi decitan tak puas hati. Susah sangat ke nak cakap ‘sorry’?
Yesterday when I was driving it was a car driver pulling down the window and showed his middle finger to another driver.
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